We have upgraded our core system so we may continue to provide you with safe, secure products and services with the newest technology.
If you were previously enrolled to use Online Banking or our Mobile App, you will need to re-enroll.
We understand the service interruptions, although planned in advance, may have been of some inconvenience to our members. Thank you for your patience during our conversion, and we apologize for any inconvenience.
Debit Card transactions and other scheduled ACH transactions scheduled from September 28 – 30 will be processed as of October 1, 2018.
We are looking forward to the new changes, and we hope you are too. Please review the frequently asked questions below. If you have any additional questions, we encourage you to contact us at 302-633-6480. You may also come into the office. Our staff has been trained and is prepared to answer any questions you may have.
A: Our core processing system, also known as a core system, is the software that manages our major banking functions. These functions include:
A: In an effort to improve our services, security, efficiency, and accommodate growth, we are upgrading our core system. Our new core system will allow us to offer you more capabilities, offerings, and enhance your experience with us in a safe secure environment
A: office hours will not be affected.
A: While most of the core conversion process will take place behind the scenes, there are a few things you can do. We recommend:
A: No. All of your information will remain the same, and you will not receive a new debit card.
A: No, both your debit card number and PIN will remain the same even after the core conversion.
A: You may have limited access to your funds through your debit card from Friday September 28, 2018 through Sunday September 30, 2018. There will be times when you may not have access. Please plan accordingly perhaps making a cash withdraw prior to the conversion. Additionally, you will not have access to online banking and the Priority Plus FCU mobile app during this time.
A: If you exceed your ATM withdrawal limit, your transaction may be denied.
A: Yes. Your debit card will be accepted at other ATMs as usual.
A: It will slightly impact your debit card. You can still use your debit card, but your limits may be impacted. Your limits will be restored after the core conversion is complete on October 2, 2018
A: If you exceed your debit account withdrawal limit, your transaction may be denied. If you are denied, you may run your debit card as a different point of access, like a credit. If you overdraw your account you may be feed according to the fee schedule.
A: From September 28, 2018 at 3:00p.m through October 2, at 11:00am ACCOUNT HOLDERS WILL NOT HAVE ACCESS TO ONLINE BANKING OR THE MOBILE APP.
Our new Online banking and app will be available on Monday October 2, 2018.
A: Once the core conversion is complete, our Online Banking will have a new log-in process. When you log-in after October 1, 2018 for the first time, you will need to know
Notes: Our system will them prompt you to change your password and select security questions.
A: You will not be able to access Online Bill Pay during the core conversion process. We highly recommend adjusting any payments that are due during our core conversion timeframe to ensure a timely payment. The bill pay feature will not be changing. Your current bill pay accounts will not change and your recurring bill payments should not be affected. However, if you have a bill pay scheduled during the conversion, you should verify the payment.
A: The conversion is scheduled over the weekend of September 28th, 2018. Since you will not have access to Bill Pay during this weekend, you will not be able to schedule any online bill payments to be paid at this time.
A: The mobile app is new and will have to be downloaded and the old app deleted. The app will access the new online banking which will have a new log-in process which will be accessed at the logon screen on the website, www.priorityplusfcu.org after October 1st, 2018. You will be required to re-enroll (set up) your new online banking account prior to installing and setting up the new mobile app.
A: Our core conversion will not require you to get new deposit slips.
A: Yes, you may still use your checks like normal. However, you will need to make sure you have sufficient funds in your account to cover any checks you write during the conversion.
A: No, your check information will not change.
A: That’s the good news. They won’t be affected by the core conversion. They will continue to function normally.
A: If the Direct Deposit or electronic payment was made before our core conversion date, which is September 28th, it will post. Any Direct Deposit or electronic payment made during the conversion weekend will post when we re-open on October 1st, 2018.
A: You should not notice a difference. Everything should continue to operate as scheduled.
A: Monthly paper statements will still be provided for those who would like to receive them. We will also be offering an e-statement option. E-statement option will be offered when you logon to online banking.
A: You will notice a difference when it comes to looks, but otherwise your information and the content in the statement will remain the same.
A: Account numbers will not be affected.
A: Yes, keeping your information secure and private is a top priority for us. The core conversion process will not compromise your safety or the safety of your information in any way.
A: Your funds will remain safe and secure. All accounts are fully insured by NCUA for up to $250,000.
A: Credit cards will function normally during our conversion process.
A: With our new core, we will operate more efficiently and be able to provide you with more services. After October 1, 2018, we will have several improved or new services available to you. These include:
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