We have upgraded our core system so we may continue to provide you with safe, secure products and services with the newest technology.

Please Follow these Important Steps:

If you were previously enrolled to use Online Banking or our Mobile App, you will need to re-enroll.

  1. Online Banking users will need to re-enroll to begin using our new Online Banking system. The re-enrollment process is simple and can be started right from our homepage using the “Enroll” link under the Online Banking login area.
  2. Mobile Banking App users will need to download our new Mobile Banking App. Our old Mobile Banking App can be removed from your device. Please note, you also must first re-enroll in Online Banking before you can use our Mobile App.

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Thank You for Your Patience!

We understand the service interruptions, although planned in advance, may have been of some inconvenience to our members. Thank you for your patience during our conversion, and we apologize for any inconvenience.

Debit Card Transactions

Debit Card transactions and other scheduled ACH transactions scheduled from September 28 – 30 will be processed as of October 1, 2018.

Common Questions

We are looking forward to the new changes, and we hope you are too. Please review the frequently asked questions below. If you have any additional questions, we encourage you to contact us at 302-633-6480. You may also come into the office. Our staff has been trained and is prepared to answer any questions you may have.

Q: What is a core processing system?

A: Our core processing system, also known as a core system, is the software that manages our major banking functions. These functions include:

  • Opening and managing accounts
  • Originating and serving loans
  • Processing cash deposits and withdrawals
  • Maintaining account holder information
  • Processing transactions
  • And more

Q: Why is Priority Plus upgrading its core system?

A: In an effort to improve our services, security, efficiency, and accommodate growth, we are upgrading our core system. Our new core system will allow us to offer you more capabilities, offerings, and enhance your experience with us in a safe secure environment

Q: Will business hours change during the core conversion process?

A: office hours will not be affected.

Q: Do I need to do anything to prepare for the core conversion?

A: While most of the core conversion process will take place behind the scenes, there are a few things you can do. We recommend:

  • Taking note of when the conversion is taking place.
  • We will keep you informed throughout the whole process via letters, social media, and on our website.
  • Making a withdrawal prior to the conversion weekend to make sure you have some cash on hand (since there will be some system limitations during this time).
  • Make sure all of your information is still correct. Please contact us at 302-633-6480 if you have any new information or would like to check your current information.

ATM and Debit Card FAQs

Q: Will I receive a new debit card because of the core conversion?

A: No. All of your information will remain the same, and you will not receive a new debit card.

Q: Will my PIN change?

A: No, both your debit card number and PIN will remain the same even after the core conversion.

Q: Can I still use an ATM and my debit card while the core conversion is underway?

A: You may have limited access to your funds through your debit card from Friday September 28, 2018 through Sunday September 30, 2018. There will be times when you may not have access. Please plan accordingly perhaps making a cash withdraw prior to the conversion. Additionally, you will not have access to online banking and the Priority Plus FCU mobile app during this time.

Q: What happens if I exceed my ATM withdrawal limit?

A: If you exceed your ATM withdrawal limit, your transaction may be denied.

Q: Can I use my Priority Plus FCU debit card at other ATMs?

A: Yes. Your debit card will be accepted at other ATMs as usual.

Q: Will the core conversion affect my debit card usage?

A: It will slightly impact your debit card. You can still use your debit card, but your limits may be impacted. Your limits will be restored after the core conversion is complete on October 2, 2018

Q: What happens if I exceed my ATM withdrawal limit?

A: If you exceed your debit account withdrawal limit, your transaction may be denied. If you are denied, you may run your debit card as a different point of access, like a credit. If you overdraw your account you may be feed according to the fee schedule.

Online Banking, Mobile APP and Bill Pay FAQs

Q: Can I still access Online Banking during the core conversion?

A: From September 28, 2018 at 3:00p.m through October 2, at 11:00am ACCOUNT HOLDERS WILL NOT HAVE ACCESS TO ONLINE BANKING OR THE MOBILE APP.

Our new Online banking and app will be available on Monday October 2, 2018.

Q: Will my Online Banking username and password change?

A: Once the core conversion is complete, our Online Banking will have a new log-in process. When you log-in after October 1, 2018 for the first time, you will need to know

  • The member number of the account you wish to enroll
  • The Date of Birth on the account to be enrolled
  • The email address on the account to be enrolled

Notes: Our system will them prompt you to change your password and select security questions.

Q: Can I access Online Bill Pay during the core conversion?

A: You will not be able to access Online Bill Pay during the core conversion process. We highly recommend adjusting any payments that are due during our core conversion timeframe to ensure a timely payment. The bill pay feature will not be changing. Your current bill pay accounts will not change and your recurring bill payments should not be affected. However, if you have a bill pay scheduled during the conversion, you should verify the payment.

Q: I have some bill pay payments due during the core conversion process. What should I do?

A: The conversion is scheduled over the weekend of September 28th, 2018. Since you will not have access to Bill Pay during this weekend, you will not be able to schedule any online bill payments to be paid at this time.

Q: Will the mobile APP change after the core conversion?

A: The mobile app is new and will have to be downloaded and the old app deleted. The app will access the new online banking which will have a new log-in process which will be accessed at the logon screen on the website, www.priorityplusfcu.org after October 1st, 2018.  You will be required to re-enroll (set up) your new online banking account prior to installing and setting up the new mobile app.

Q: Will I need to get new deposit slips?

A: Our core conversion will not require you to get new deposit slips.

Q: Can I use my checks during the core conversion?

A: Yes, you may still use your checks like normal. However, you will need to make sure you have sufficient funds in your account to cover any checks you write during the conversion.

Q: Do I have to order new checks?

A: No, your check information will not change.

Payroll & Direct Deposit FAQs

Q: How will Automatic Payments/Direct Deposit be affect by the core conversion?

A: That’s the good news. They won’t be affected by the core conversion. They will continue to function normally.

Q: Can I still receive a Direct Deposit or make an electronic payment during the conversion?

A: If the Direct Deposit or electronic payment was made before our core conversion date, which is September 28th, it will post. Any Direct Deposit or electronic payment made during the conversion weekend will post when we re-open on October 1st, 2018.

Q: How will the core conversion process affect Direct Deposits, Pay Roll deductions, or automatic payments?

A: You should not notice a difference. Everything should continue to operate as scheduled.

Statement FAQs

Q: Can I still receive paper statements every month after the conversion?

A: Monthly paper statements will still be provided for those who would like to receive them. We will also be offering an e-statement option. E-statement option will be offered when you logon to online banking.

Q: Will my statements look different or change after the conversion?

A: You will notice a difference when it comes to looks, but otherwise your information and the content in the statement will remain the same.

Safety and Security FAQs

Q: Will my account number and checking account number change?

A: Account numbers will not be affected.

Q: Will my account and financial information stay secure during the core conversion process?

A: Yes, keeping your information secure and private is a top priority for us. The core conversion process will not compromise your safety or the safety of your information in any way.

Q: Will my funds be safe and secure?

A: Your funds will remain safe and secure. All accounts are fully insured by NCUA for up to $250,000.

Q: What services will not be affected by the core conversion process?

A: Credit cards will function normally during our conversion process.

Q: How will the new core benefit me as a MEMBER?

A: With our new core, we will operate more efficiently and be able to provide you with more services. After October 1, 2018, we will have several improved or new services available to you. These include:

  • Enhanced online banking
  • Enhanced mobile app
  • Availability of E-statements
  • I was impressed with the competitive interest rate they offered for my car loan. They beat out the big guys! ... They provide excellent customer service that's very well personalized and professional.

    — Missy White July 7, 2013
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    — Norwood August 29, 2013
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